Privacy Policy



This privacy policy describes how hejama.com collects, uses, share, and discloses the information provided by the User through this Website. By voluntarily providing the Personal Information (“Information”) to hejama.com, the User gives his consent to hejama.com to collect, disclose, hold, use your Personal Information submitted in connection with online purchase or transaction. hejama.com recognizes and values the importance of the Privacy of our Customers as well as the importance of maintaining and keeping the confidentiality of the Personal Information collected while using the Website. This Privacy Policy is applicable to all the Goods, Products, and Services provided by hejama.com and availed from Us and sets out how We collect, use, and disclose information in relation to the use of this Site.

This policy together with Terms and Conditions for this Website sets out the way that hejama.com treat the Personal Information collected from the Users. Users are instructed to go through the Privacy Policy carefully to understand the Policy and practices regarding the Information collected through Our Website. This Policy is not intended to and does not create any contractual or legal rights and liabilities in or on behalf of any party. All capitalized terms in this document shall have the meaning ascribed to them in the Terms and Conditions of this Website. hejama.com may make changes in the Privacy Policy from time to time and the same will be notified in the Website.


a. Users privacy is important and necessary steps have been taken to ensure that more information has not been collected from the User than its necessary to provide good services and to protect the account.

b. Information collected may include Personal or Non-Personal Information, classified as mandatory and voluntary.

c. Personal Information is the data collected to identify a single person/entity uniquely. Personal Information including but not limited to Names, Addresses, Telephone Number, Fax Number, and Email address may be collected at the time of User’s Registration on the Site.

d. Users are required to submit their Information at the time of online purchase through the Website. hejama.com operates an online payment gateway that is operated by a third party and the information that shared with hejama.com is shared and transferred to the third party payment gateway operator. The said operator may have access to the online purchase history and details of concerned User against the particular transaction made through this Website.

e. User’s activities and transactions on the Site is recorded and retained in order to support and facilitate User’s participation in the activities, track the preferences, for providing customized Website experience, and to notify updated information. The Information relating to transactions including, but not limited to, the types of good, its specification, quantity, pricing, and delivery information may be collected when the sale or purchase transactions are facilitated through the Site.

f. Buying and browsing activities of the User in the Site including, but not limited to, IP address of the server from where the Website is accessed, Buyer’s behavioral pattern, as well as browsing pattern is recorded and retained. In addition to this, hejama.com gather the statistical information about the Site and Site visitors including but not limited to IP address of the server from where the Website is accessed, type of browser, software, operating system of User’s system, hardware attributes, and pages viewed, number of sessions, and unique visitors.

g. hejama.com uses log file which include IP address, browser type, internet service provider, referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, gather demographic information for aggregate use, and to track User’s movement. Any such information is not linked to personally identifiable information.

h. Registration Information, Account Information, Payment Information, Activities Information, and Browsing Information, and any other Information relating to the business entity is referred to as Business Data and insofar as it constitute any personally identifiable data, such data is referred to as Personal Data. It’s mandatory that the User has to provide the Business as well as Personal Data as specified at the time of collection and if the User failed to provide this mandatory data, the registration is incomplete and cannot provide such Users with the Products or Service until they complete the data.


By providing personal data to hejama.com, hejama.com is authorized to collect, retain, and use the personal data for the following purposes:

a. To facilitate for the use of Website;

b. Verifying User’s identity;

c. Verifying User’s eligibility to register as a User for this Site;

d. Processing the registration as User by maintaining, managing, and providing User ID for the Site;

e. Providing Customer support service and addressing and responding to the queries, feedback, claims, complaints, or disputes raised by the User;

f. To facilitate the communication between the User and hejama.com with regard to Products and Services, to provide notices, surveys, product alerts, communication, and other materials relating to Goods and Services offered on the Sites, to send Information, materials, and Offers from hejama.com;

g. To fulfill Customer request for information about various services;

h. To perform the statistical data analysis, research, internal reviews, and survey to improve the contents and lay out of the Sites, to improve the Product offerings and Services, and for promotional and marketing purposes;

i. To forward intimation to User for completing and fulfilling the Purchase that are left abruptly and kept incomplete by the User at the time of purchasing;

j. For proper administration of the Website and to improve the services, contents, and advertising on the Website;

k. To protect the integrity of the Website;

l. If the User voluntarily submit any Information which may include personal information and the same may be available on the Site for publication, then it is deemed to have given consent to publication of such Information on the Sites and hejama.com shall not be liable for the disclosure and dissemination of such Personal Information to the Third Parties.

m. Making disclosure as may be required for any of the above purposes in respect of any claims or potentials raised or claimed against hejama.com;

n. To respond to and provide information to law enforcement agencies in connection with any investigation matters related to public safety as permitted by the Law prevailing in the land.


hejama.com shall use the Information provided only in accordance with the Policy under which the information was collected unless has an explicit authorization by the User.

a. User agrees that hejama.com may disclose and transfer Personal Data, within or outside UAE, to the Service Providers engaged for providing better services, including but not limited to data entry, database management, products and services alert, promotion, delivery services, payment gateway services, and membership authentication and verification services. Service Providers are obliged and under a duty of confidentiality towards hejama.com and are only permitted to use these Personal Information in connection with the purposes mentioned in 4 (a) to 4(n) and not for any of their own purposes including direct marketing.

b. Any Personal Information provided by the User is retained by hejama.com and will be accessible, disclosed, and transferred within or outside UAE, to our employees, Service Providers, and third parties for or in relation to any of the purpose stated in 4(a) to 4(n). The third parties for this purpose may include but not limited to other affiliated companies within the hejama.com group which comprise of companies operating mobile and online marketplaces, B2B Commerce, as well as any other services. The third parties further includes, but not limited to our professional advisors, legal advisors, law enforcement agencies, insurers, government and regulatory and any other organization for the purposes specified in 4(n). Statistical information may be provided to third parties without User’s permission and may not provide personally identifying information without permission for any other purposes stated apart from the above.

c. hejama.com may disclose any information including identity if that disclosure is necessary in connection with any investigation or complaint regarding the use of Website, or to identify, contact, and bring legal action against someone who may be causing damage intentionally or unintentionally including but not limited to property rights and proprietary rights of the Website or its Users. Further to this, hejama.com may disclose any Information including exchanging of Information which seems to be necessary to comply any applicable law, regulation, legal process or governmental request or with any other companies and organization for fraud protection.

d. Any voluntary Information made is publically available on the Site and accessible to any person accessing this Site. Any such information shared becomes public Information and the User relinquishes any proprietary rights including but not limited to the rights of copyright and confidentiality. Necessary caution has to be exercised by the User before including and submitting such personal or proprietary Information voluntarily.

e. User’s Account Information may be shared with banks or vendors for enabling the smooth transactions and may be used to determine credit-worthiness to banks or credit agencies. Internal procedures and up-to-date technologies are in place to keep Account and Personal Information secure from intruders, but there is no guarantee that such technology or procedures can eliminated all sort of risks like risks of theft, loss, or misuse.

f. Any communication made with hejama.com either through Website or through any other means is preserved and may also disclose if required to do so by law or if hejama.com feels that such disclosure is necessary to comply with any legal process or procedures to protect the rights, property, and personal safety of the employees, Users or visitors of this Website, and public, enforce this policy, and to responds to any claims that violates the right of others.

g. All credit/debit cards’ details or information will NOT be stored, sold, shared, rented or leased to any third parties.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

hejama.com strives to ensure the security, integrity, and privacy of the personal information of the Users and to protect against unauthorized access, alteration, disclosure, or destruction of the Personal Information and also enabled security methods to maintain data accuracy and to ensure the correct use of the Information that we hold.

hejama.com is not responsible for any breach of security or for any actions by the Users by divulging the protected password or account Information to anyone. Employees or any personal authorized by hejama.com will not ask for your password or account Information in an unsolicited phone call or unsolicited email. If the computer being used by the User is shared, it is advised not to save User’s account log-in Information and make ensure that the account is signed out and the browser is closed after finishing the session. hejama.com is not responsible for any breach of security of for any actions of any third parties that receive the Personal Information. This Website may be linked with many other Sites and we shall not be responsible for their privacy policies or practices as it is beyond our control.

No data transmission over the internet or any wireless network can be guaranteed to be perfectly protected or secured. As a result, hejama.com cannot guarantee the security of any Information transmitted and User does so at his own risk. Notwithstanding anything contained in this Policy or elsewhere, hejama.com shall not be held responsible for any loss, damage, or misuse of Your Personal Information, and if such loss, damage, or misuse is attributable to a Force Majeure as explained in the Terms and Conditions of this Website.


Under this Policy, the User has the right to access the Personal Information provided to hejama.com and to request for the correction of the Information. If User have any query on this Policy or if wish to access or correct any of Personal Information, send a request in writing to the address and contact details provided in the Terms and Conditions of this Website. In accordance with the applicable law, hejama.com reserves the right to charge a reasonable fee for the processing of any data access and correction of the information.


A cookie is the data which may collect information indirectly and automatically about User’s activities in the hejama.com Website from the User’s browser with the help of a web server and eventually stored on User’s computer hard drive. The cookies are used to store specific Information about the User and track visits on the Sites. All the Websites are commonly using the cookies to enhance identification of their Users. This anonymous information is maintained distinctly and is not linked to the Personal Information submitted by the User to hejama.com. User has the complete discretion whether to accept or use the cookies and the settings can be changed in User’s computer. Once the User declines or delete the cookies, this may significantly affect the experience in using the Website and may make part of the Website non-functional or inaccessible and make the User to re-enter Information on the Sites more often. Hence recommend to turning on the cookies.

Cookies are generally used to identify the User and enable us:

a. Access registration or account Information so that the User need not re-enter;

b. To gather statistical information about usage by each User;

c. Assist our partners to track User’s visit on the site and to process the purchase Order;

d. For researching and identifying the User’s interest;

e. Track progress and participation in promotion;


User can always choose not to provide the required Information, but if the required Information is mandatory, User will not be able to avail the services, features, and contents of the Website. User can add or update Personal Information on regular basis and hejama.com will keep a prior copy for its records. hejama.com may send direct advertisement mails to the Users and the Users have the option for opt-out by clicking at the unsubscribed link attached in the mail. If the User do not want to receive any e-mail, advertisement, promotional messages, or any other communication, they can report to hejama.com help desk in the e-mail address provided in the Terms and Conditions for this Website.

Toolbars on most browsers will provide how to receive or disable cookies. Cookies allow User to take advantage of some of the features of the Website which may not be function properly if the cookies are disabled. It is therefore highly recommended to leave the cookies function turn on as sometimes it may not able to add items to shopping cart, to proceed check out, or download any content, or to avail any services from hejama.com which require log-in.


The site and its contents are not intended to those who are under the age of 18 and also not intend to sell any of the Goods, Products, or Services to minors. There is technically no way of distinguishing the age of individuals who access the Site. But once it was identified that the User is under the age of 18, the account will be terminated without prior notice. If a minor has provided Personal Information without parental or guardian consent, the parent or guardian can contact our Legal Department at the address stated in the Terms and Conditions for this Website.


Any changes to this Privacy Policy will be communicated by posting the amended Policy on the Website. Once the amended Policy is posted in the Website, it will be effective from the date it is posted. User agrees that any Information that collected and hold about you as described in the various provisions of this Privacy Policy, whether collected during this Policy, prior to this Policy, or after the new Policy will become effective and will be governed by the latest version of the Privacy Policy.


By accessing this Website, User agreed to the Terms and Conditions, especially the terms set out in this Policy. This Policy is always read along with the Terms and Conditions for this Website. hejama.com at its own sole discretion may change the contents of this Policy and Terms and Conditions from time to time as and when required or on account of the changes in law. User’s rights under this Policy will not reduce without proper notice by posting the same in the Site. By using this Website and its services, the User agrees and acknowledges that the Personal Information collected may be transferred across national boundaries and stored and processed in any country either directly by hejama.com or through its trusted third party vendors or agents. Any disputes arising under this Policy shall be under the jurisdiction of the UAE Federal laws.


Feedback and grievance with regard to Privacy Policy may send to hejama.com to the contacts mentioned in the Terms and Conditions for this Website.

This privacy policy sets out how :: Hejama :: uses and protects any information that you give :: Hejama :: when you use this website. :: Hejama :: is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. :: Hejama :: may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

13. What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

14. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

15. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

16. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

17. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@hejama.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Head Office: Behind Gold & Diamond Park, Al Qouz Industrial 3, Dubai, UAE

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

18. List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.